Terms of Service

Last updated 28 July 2026

1. Who we are

Sovura is operated by Yeema Holdings Ltd, a company registered in England and Wales under company number 15809333, registered office 128 City Road, London, EC1V 2NX ("we", "us", "our").

In these terms, "Service" means the Sovura platform, its websites, APIs, and any related software we provide. "You" means the person or organisation using the Service.

2. Agreement to these terms

By creating an account, starting a trial, or otherwise using the Service, you agree to these terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind that organisation.

If you do not agree to these terms, do not use the Service.

3. Eligibility and accounts

• You must be at least 13 years old to use the Service, and at least 18 to purchase a paid plan or agree to these terms on behalf of an organisation.
• You are responsible for everything that happens under your account, including the acts of members you invite and roles you grant them.
• You must keep your credentials secure and tell us promptly if you believe your account has been compromised.
• We authenticate accounts through Discord. If you lose access to your Discord account, you may lose access to the Service.

4. Plans, trials and billing

• Every plan begins with a 14-day free trial. No payment card is required to start it. If you do not subscribe before the trial ends, your organisation moves to a locked state — your data is retained, but access to paid features stops.
• Paid plans are billed in advance, monthly or annually, through our payment processor. Prices are shown on our pricing page and are exclusive of any taxes that may apply.
• Certain usage above your plan's included allowances (for example storage and asset delivery) is metered and billed in arrears at the rates published on our pricing page.
• A Founding Membership (Pro Lifetime) is a one-time purchase granting Pro-tier access for as long as we operate the Service. It is limited in number, is not a perpetual software licence, and does not include metered usage above the plan allowances.
• We may change prices. For existing paid subscriptions we will give at least 30 days' notice before a change takes effect, and you may cancel before it does.
• Refunds are governed by our Refund Policy, which forms part of these terms.

5. Acceptable use

You agree not to use the Service to:

• break any applicable law, or infringe anyone's rights;
• store or distribute unlawful content, including content that sexualises minors, incites violence, or harasses people;
• attempt to gain unauthorised access to the Service, other customers' data, or our infrastructure;
• probe, scan, or load-test the Service without our prior written consent;
• resell, sublicense, or white-label the Service without our written agreement;
• use the Service to send unsolicited bulk messages, or to operate a content delivery service unrelated to your community;
• circumvent plan limits, metering, or access controls.

We may suspend or terminate access immediately where we reasonably believe this section has been breached, or where continued use presents a risk to the Service or other customers.

6. Your content and your data

You keep ownership of the content and data you put into the Service. You grant us a limited licence to host, copy, transmit, and display it strictly as needed to operate and support the Service.

You are responsible for having the rights to the content you upload, and for ensuring your use of the Service complies with data protection law in respect of your own members. How we handle personal data is described in our Privacy Policy.

You can export your data at any time while your account is active.

7. Our intellectual property

We retain all rights in the Service, including its software, design, and branding. These terms do not transfer any of our intellectual property to you. Feedback you send us may be used without obligation or compensation.

8. Availability, pre-alpha status, and disclaimers

The Service is currently pre-alpha. We do not offer a service level agreement, and we do not guarantee uptime, feature stability, or that data written during pre-alpha will migrate cleanly to later versions.

To the fullest extent permitted by law, the Service is provided "as is" and "as available", and we exclude all implied warranties, including fitness for a particular purpose and non-infringement.

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

9. Limitation of liability

Subject to section 8, and to the fullest extent permitted by law, we are not liable for loss of profit, loss of business, loss of goodwill, or any indirect, special, or consequential loss.

Our total aggregate liability arising out of or in connection with these terms is limited to the greater of (a) the amounts you paid us in the 12 months before the event giving rise to the claim, and (b) GBP 100.

If you are a consumer, this section does not affect your statutory rights.

10. Suspension, termination and continuity

• You may cancel at any time from your billing settings. Cancellation takes effect at the end of your current billing period.
• We may suspend or terminate your access for material breach of these terms, for non-payment, or where required by law. Where practical we will give notice and an opportunity to fix the problem first.
• After termination we retain your data for 30 days so it can be exported or the account recovered, then delete it. Backups are purged on their own rolling schedule.
• If we ever discontinue the Service entirely, we will give at least six months' notice and provide a full data export, as described in our Continuity Promise.

11. Changes to these terms

We may update these terms. For material changes affecting paid customers we will give at least 30 days' notice by email or in-product notice. Continuing to use the Service after a change takes effect means you accept the updated terms.

12. Governing law and disputes

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK or EU, you keep the benefit of any mandatory protections of your local law.

13. Contact

Questions about these terms: legal@sovura.app.

Yeema Holdings Ltd, 128 City Road, London, EC1V 2NX, United Kingdom. Company number 15809333.